Effectively communicating with people who use the buildings we manage is critical, yet it is often at the bottom of a long list of priorities we deal with on a daily basis.
What you do with a location is often more important than where it is.
Every Facility Manager or Office Manager eventually has to pull-together a Tenant improvement project, and often they aren’t as prepared as they would like.
Effective Facility Management is all about communication. Whether you are managing office space, maintaining building systems, developing strategic asset plans or all of the above, good communication skills are essential.
It’s the most important contributor to a company’s success, yet it is not completely understood, and is almost impossible to measure.
The introduction of space-use strategies such as open plan workspace, modular cubicles, reduction of enclosed offices and hotelling were designed to save costs, both on the space and the inevitable churn. In an effort to sell these concepts to the corporations and their workers, the promise of improved productivity was introduced.
Are You A Leader? Leadership isn’t reserved for the CEO of your company. Whether you recognize it or not, as a facility manager, you are in a leadership role. To effectively provide facility services, you have to take on a leadership role in the many areas you touch upon daily, whether it’s a current matter…
Perception is one of the biggest hurdles when dealing with customers. Our customers see things differently based on their viewpoint or experiences, and their perception becomes hard to change.
The customer’s perception also dictates whether they think they are getting good customer service. While the old adage ‘The customer is always right’ can’t be taken literally, if you approach their perception as if it is true (i.e. that they are right), you will be in a better position to deal with it.