Facility Management Articles

These articles range from technique to inspiration to information.

 

Wringing Out Performance

You can get better Performance out of your staff and suppliers by changing the way you think about Performance Management.

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What is an FM?

The International Facility Management Association (IFMA) re-wrote its definition of Facility Management, but in 23 words, it can’t possibly tell the whole story.

Facility management is a complex profession made up of many different titles with varying scope and responsibility. It’s not just keeping the doors open and the lights on. It’s ensuring the company gets the best value for its investment in the buildings, whether it’s the rent it pays or the return on investment it receives as an owner.

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Wear your Hardhat when Benchmarking

Benchmarking can be hazardous to your health, so be sure to take all necessary precautions. Accurately comparing costs between buildings is not as easy as it seems, and using averages can sometimes result in wrong decisions. You don’t want to compare apples to oranges for sure, but you also don’t want to compare a Golden…

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Visibility

I see a trend when talking with senior facility and property professionals about their processes and systems. The trend is a lack of visibility into crucial aspects of their costs and activities. While they may have implemented systems and processes for managing their facilities, visibility into is often lacking. Visibility (in the form of management…

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Update your Contract Management

Have you updated your contract management yet? Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success. I see a lot of old contracts still being used that are difficult to follow, are unclear on deliverables beyond technical specifications, don’t provide the purchaser…

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Top 10 Issues

These Top 10 issues come from an association that focuses on educational facilities, but as you can see, they can apply to anyone managing properties. They confirm that managing physical space is essentially the same regardless of whether you are managing corporate facilities or commercial properties. The list was put forward by APPA, the North…

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The Stay Back Team – Making Outsourcing Work

Successful outsourcing doesn’t just mean selecting the right service provider; you also need an effective Stay Back Team (SBT) in place. The SBT is the cornerstone of any outsourcing initiative and is an important link between your corporation’s business and the service provider, not only from the onset of the RFP process and ensuing re-organization when the contract is awarded, but also for ongoing management of the services.

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The Integration Trap

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The Integration Trap
Canadian Facility Management & Design Magazine

Systems are a key element of efficient and effective operations, providing you with support for your processes and information you can use to manage your responsibilities.

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Testing Performance Measurements

Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…

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Sustainability Takes Courage

Courage seems to be the biggest hurdle to sustainability. That’s the conclusuion I got from an IFMA supper seminar on Sustainability by Bill Gregory, Director of Sustainable Initiatives from Milliken & Company. He presented a number of case studies. At first, they seemed impressive, with a number of initiatives and features that promoted sustainability, environmentally…

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Succeed with RFP’s

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Succeed with RFP’s
Canadian
Facility Management & Design

Michel’s article shows you how to get better results from your Request For Proposals (RFP’s),

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