Office Productivity

It’s the most important contributor to a company’s success, yet it is not completely understood, and is almost impossible to measure.

Quite frankly, Facility Managers aren’t very good at dealing with things we can’t measure, so productivity usually takes a back seat to other measurables, such as ‘Cost per Sq.Ft.’, ‘Sq. Ft. per person’, ‘Move Cost per person’ and many others we can influence to generate cost savings for our employer.

Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.…

Strategic Planning

Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues…

Testing Performance Measurements

Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…

What is an FM?

The International Facility Management Association (IFMA) re-wrote its definition of Facility Management, but in 23 words, it can’t possibly tell the whole story.

Facility management is a complex profession made up of many different titles with varying scope and responsibility. It’s not just keeping the doors open and the lights on. It’s ensuring the company gets the best value for its investment in the buildings, whether it’s the rent it pays or the return on investment it receives as an owner.

An Ideal Facility Manager

“An ideal facility manager must have Aristotle’s logic and Solomon’s wisdom, a priest’s discretion and a gambler’s poker face, a lawyer’s shrewdness and a marketing director’s charm, a gladiator’s guts, a marathon runner’s perseverance and a sprinter’s speed, a leatherneck’s toughness and a dancer’s agility, lots of good luck and 30 hours per day.” Source:…

Satisfaction Surveys

Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.