KPI Dashboards

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Measuring Performance is only part of the job. Tracking, reporting and managing the results is an important part of any KPI framework. The best way to do this is with easy to read dashboard reporting.

KPI’s and Dashboards aren’t just for outsourced or out-tasked services. They apply to in-house activities as well.

KPI Dashboards

Dashboards seem to be a hot topic with performance measurements. When talking to people about it, most folks clearly link a KPI dashboard with a car dashboard, with dials that provide an indication of performance, much like a speedometer does. While this may be useful to provide a snapshot, it doesn’t really give you enough…

Evaluating RFP Results

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Evaluating RFP’s
Canadian Facility Management & Design

Michel identifies the key steps you should follow to effectively evaluate your RFP results, including evaluating the submission, using pricing submissions for analysis, assessing references effectively and preparing for presentations.

Get Flexibility with Outsourcing

While cost savings remain one of the initial reasons companies hire an outsourcing company to provide managed services for non-core elements of their business, flexibility quickly becomes one of the most evident benefits. The flexibility comes from the secondary reasons companies use managed services: to focus on their core business, access to resources, world-class business processes, additional scope and improved scalability of the services.

Measuring In-House Performance

There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and…