A Great PM Expo Seminar!

My seminar at PM Expo attracted a diverse crowd, with lots of interest. The audience of government and private sector representatives included both corporate facilities and commercial property management professionals. Some of them are outsourced, but mostly they out-task services. While the session was billed as an Outsourcing seminar, the techiques can be applied to…

The Stay Back Team – Making Outsourcing Work

Successful outsourcing doesn’t just mean selecting the right service provider; you also need an effective Stay Back Team (SBT) in place. The SBT is the cornerstone of any outsourcing initiative and is an important link between your corporation’s business and the service provider, not only from the onset of the RFP process and ensuing re-organization when the contract is awarded, but also for ongoing management of the services.

Leading Practices

Some recent discussions with senior facility managers at an IFMA networking event really hit home. In my latest article, which appears in the September issue of Canadian Facility Management and Design, I talk about implementing leading practices used by the largest and most successful professional FM companies. I never realized how much this would resonate…

Update your Contract Management

Have you updated your contract management yet? Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success. I see a lot of old contracts still being used that are difficult to follow, are unclear on deliverables beyond technical specifications, don’t provide the purchaser…

Move Management

Moves are an important part of facilities management. They support the ever changing operational and structural needs of companies as they adapt to business opportunities and challenges.

Supporting your corporation with smooth, efficient moves is critical to ensuring minimal disruption or loss of productivity.

Office Productivity

It’s the most important contributor to a company’s success, yet it is not completely understood, and is almost impossible to measure.

Quite frankly, Facility Managers aren’t very good at dealing with things we can’t measure, so productivity usually takes a back seat to other measurables, such as ‘Cost per Sq.Ft.’, ‘Sq. Ft. per person’, ‘Move Cost per person’ and many others we can influence to generate cost savings for our employer.

Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.…

Testing Performance Measurements

Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…