Are you a Leader?

Are You A Leader? Leadership isn’t reserved for the CEO of your company. Whether you recognize it or not, as a facility manager, you are in a leadership role. To effectively provide facility services, you have to take on a leadership role in the many areas you touch upon daily, whether it’s a current matter…

Dealing with Customer Perception

Perception is one of the biggest hurdles when dealing with customers. Our customers see things differently based on their viewpoint or experiences, and their perception becomes hard to change.

The customer’s perception also dictates whether they think they are getting good customer service. While the old adage ‘The customer is always right’ can’t be taken literally, if you approach their perception as if it is true (i.e. that they are right), you will be in a better position to deal with it.