Measuring In-House Performance

There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and…

Are you a Leader?

Are You A Leader? Leadership isn’t reserved for the CEO of your company. Whether you recognize it or not, as a facility manager, you are in a leadership role. To effectively provide facility services, you have to take on a leadership role in the many areas you touch upon daily, whether it’s a current matter…