My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.…
Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…
Measuring Performance is only part of the job. Tracking, reporting and managing the results is an important part of any KPI framework. The best way to do this is with easy to read dashboard reporting. KPI’s and Dashboards aren’t just for outsourced or out-tasked services. They apply to in-house activities as well.
Dashboards seem to be a hot topic with performance measurements. When talking to people about it, most folks clearly link a KPI dashboard with a car dashboard, with dials that provide an indication of performance, much like a speedometer does. While this may be useful to provide a snapshot, it doesn’t really give you enough…
Serving Up Quality Building Operating Management In an IFMA research report, 78% surveyed said that getting the right service was the No.1 issue for outsourcing.
Succeed with RFP’s Canadian Facility Management & Design Michel’s article shows you how to get better results from your Request For Proposals (RFP’s),
Evaluating RFP’s Canadian Facility Management & DesignMichel identifies the key steps you should follow to effectively evaluate your RFP results, including evaluating the submission, using pricing submissions for analysis, assessing references effectively and preparing for presentations.
Scent Free Workplace Canadian Property Management Michel was interviewed and quoted in this November 2006 issue for an article on Scent-Free policies and awareness programs.
An association like IFMA can add a great deal of value both to your personal career and to the job you do. The key is to become an active member.
Every Facility Manager or Office Manager eventually has to pull-together a Tenant improvement project, and often they aren’t as prepared as they would like.