Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.…

Testing Performance Measurements

Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…

KPI Dashboards

Measuring Performance is only part of the job. Tracking, reporting and managing the results is an important part of any KPI framework. The best way to do this is with easy to read dashboard reporting. KPI’s and Dashboards aren’t just for outsourced or out-tasked services. They apply to in-house activities as well.

KPI Dashboards

Dashboards seem to be a hot topic with performance measurements. When talking to people about it, most folks clearly link a KPI dashboard with a car dashboard, with dials that provide an indication of performance, much like a speedometer does. While this may be useful to provide a snapshot, it doesn’t really give you enough…

Evaluating RFP Results

Evaluating RFP’s Canadian Facility Management & DesignMichel identifies the key steps you should follow to effectively evaluate your RFP results, including evaluating the submission, using pricing submissions for analysis, assessing references effectively and preparing for presentations.