Successful outsourcing doesn’t just mean selecting the right service provider; you also need an effective Stay Back Team (SBT) in place. The SBT is the cornerstone of any outsourcing initiative and is an important link between your corporation’s business and the service provider, not only from the onset of the RFP process and ensuing re-organization when the contract is awarded, but also for ongoing management of the services.
Some recent discussions with senior facility managers at an IFMA networking event really hit home. In my latest article, which appears in the September issue of Canadian Facility Management and Design, I talk about implementing leading practices used by the largest and most successful professional FM companies. I never realized how much this would resonate…
The International Facility Management Association (IFMA) re-wrote its definition of Facility Management, but in 23 words, it can’t possibly tell the whole story.
Facility management is a complex profession made up of many different titles with varying scope and responsibility. It’s not just keeping the doors open and the lights on. It’s ensuring the company gets the best value for its investment in the buildings, whether it’s the rent it pays or the return on investment it receives as an owner.
Effectively communicating with people who use the buildings we manage is critical, yet it is often at the bottom of a long list of priorities we deal with on a daily basis.
The introduction of space-use strategies such as open plan workspace, modular cubicles, reduction of enclosed offices and hotelling were designed to save costs, both on the space and the inevitable churn. In an effort to sell these concepts to the corporations and their workers, the promise of improved productivity was introduced.