Sustainability Takes Courage

Courage seems to be the biggest hurdle to sustainability. That’s the conclusuion I got from an IFMA supper seminar on Sustainability by Bill Gregory, Director of Sustainable Initiatives from Milliken & Company. He presented a number of case studies. At first, they seemed impressive, with a number of initiatives and features that promoted sustainability, environmentally…

Can you make a Decision?

If you are like most Property and Facility Managers, you are inundated with data and information on a daily basis yet not much of it helps you make decisions. The most fundamental problem we all face is having too much data and information because we know that’s a good thing, yet very little of it…

Focus on Management

The reality of the Facility and Property Management industry is that most managers and staff have strong technical skills but less experience and training in the management and business skills they need to fully benefit from their technical knowledge, improve their careers and benefit their employers. The need to focus on non-technical aspects of Facility…

Update your Contract Management

Have you updated your contract management yet? Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success. I see a lot of old contracts still being used that are difficult to follow, are unclear on deliverables beyond technical specifications, don’t provide the purchaser…

Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.…

KPI Dashboards

Dashboards seem to be a hot topic with performance measurements. When talking to people about it, most folks clearly link a KPI dashboard with a car dashboard, with dials that provide an indication of performance, much like a speedometer does. While this may be useful to provide a snapshot, it doesn’t really give you enough…