Have you updated your contract management yet?
Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success.
I see a lot of old contracts still being used that are difficult to follow, are unclear on deliverables beyond technical specifications, don’t provide the purchaser (and more importantly, the Facility Manager) with the tools they need to effectively manage and administer the contract and more importanlty, get the performance they need.
Even worst, many managers still use the old school approach to managing contracts and are failing to benefit from a stronger working relationship that enables the service provider to understand and help achieve the most important goals.
Outsourcing arrangements have introduced tools and approaches that can be applied to all types of facility contracts. These are the Leading Practices you should be adopting for all your services.