About FM Insight

FM Insight Consulting Ltd. (Also known as Strategic Advisor) is a boutique consulting firm focused on the Facility and Property Management industry. We’ve worked with Fortune 500 companies, Municipal, provincial and federal government organizations, educational organizations, institutions and large and small corporation as well as large Facility Management outsourced service providers.

Instead of a general consulting organization who also works in Facilities, our background includes direct operational experience and active participation in the Facility Management profession.As a result, we bring a practical approach to helping you, not a theoretical one.

Our approach and experience lets you solve problems, get results and augment your resources. Getting outside expertise lets you focus on your day-to-day responsibilities leads to success. Tap into years of proven Asset, Facility and Property Management experience and improving services to improve your efficiency and reduce costs.

Our Principal, Michel Theriault, is a practitioner in Facility/Property Management with a track record of successfully managing Facility and Property operations in large, complex portfolios. As an independent consultant, he uses his experience and success to help you solve problems, lower total costs, enhance service and improve efficiency.

We aren’t affiliated or represent vendors or suppliers, keeping us fully independent. About our Services Based on our background, experience and partners, we provide a wide range of services and can easily design a service or scope that meets your specific requirements. We provide a no-obligation consultation to discuss your requirements and to see how we can customize services to meet your needs and get results for you.

Using Strategic Advisor makes sense

• Efficient use of your resources – We handle things so you and your staff can focus on your priorities.
• Get an Outside View – We bring objectivity and a broad range of experience to you.
• Get Results Quickly – We get things done on your timeline and to your satisfaction.
• Value for Money – You get the skills and experience you need only when you need them.

Three key areas give you success

• Lower Total Costs – Lack of information or an insulated operation can prevent you from seeing opportunities.
• Enhance Service – Whether it’s using what you have better or implementing procedures, you can deliver better service.
• Improve Efficiency – Wasted efforts and lack of tools to manage can prevent you from getting the most from your resources.

Questions you need to ask

• Are you doing the right things?
• Are you doing them well?
• Do you have enough information to know for sure?
• Do you know what needs to be changed or improved?
• Do you have the resources or the time to plan and implement improvements?

Service Areas

You can get more details on our services from the Services menu above, or by downloading our brochures, but here is an overview of the key areas where we help Facility Managers in managing their responsibilities for their comanies.

Download Our Consulting Service Brochures

Consulting Brochures

Overview of our Services

• Cost Management : With no agenda or department to protect, our experience managing down costs in an outsourcing environment will identify opportunities you haven’t tapped into yet through contract and spend analysis.
• Operational Assessments : Are your resources and systems enabling you to serve your organization’s core business, make strategic decisions and minimize costs? A review can help you fine-tune or completely revamp your organization and systems by comparing to best practices.
• RFP/RFQ Documents : Good Request For Proposals get results but are harder to develop than it seems. We help you identify objectives, strategy, questions, specifications, assessment and performance management tools.
• FM Systems : Systems give you the control and information needed to manage better. We help develop internal requirements and business cases as well as supporting you through the selection and implementation process.
• Strategic Planning : Strategy is critical, but most managers are busy dealing with operational, personnel and service issues with no time to plan the future. We help you develop a Strategic Plan and implement for success.
• Business Cases : Our success collecting facts, developing solid arguments and crafting them into a business case will help you get approval for your initiatives and projects.
• Outsourcing Decisions : The decision requires a detailed assessment of your operations, needs, costs, processes, risk areas and future requirements. We take you through an unbiased process that will help you make the decision.
• Performance Management : If you don’t measure results, you don’t have management information for decisions and initiatives that improve service and reduce costs. Our experience develops measures that get results you need.
• Customer Service : Customer service is important for success. We assess processes, implement better techniques and conduct surveys so you can assess your results and make changes that your occupants will appreciate.
• Managing Transitions : Transitions take planning, resources and effort, whether it’s an org change, new systems or processes, outsourcing, out-tasking or supplier change. Our experience ensures a smooth transition.
• Policies & Procedures : Consistent, effective results require well developed policies and procedures that are easy to understand and implement. Our experience helps you develop and implement them for better results.
• Training : We provide on-site training for customer service, strategy, FM procurement, systems, procedures, performance management, communications, and more with a clear Facility and Property Management focus.