Recognized around the world, IFMA’s Facility Management Professional (FMP®) credential will ensure that you understand and can implement industry best practices, increase the efficiency of your facility and support your organization’s strategic initiatives. Prove to employers and clients that you have the practical and strategic skill set to lead future success.
Attending a course delivered by FM Insight’s Michel Theriault will help you earn the knowledge and skills that are demanded by today’s global FM employers and ultimately earn the FMP credential. By attending our 5 day compressed classes, you will receive expert instruction from an experienced FM professional and get comprehensive reading materials, interactive online study tools, and access to the online FMP final assessments.
By attending these courses delivered by Michel, you will:
- increase your knowledge and skills in the areas of operations and maintenance project management, finance and business, and leadership and strategy
- network with peers and discuss difficult topics with an expert instructor;
take advantage of your corporate tuition reimbursement program
- earn LEED general CE hours and IFMA-issued CEUs; and
access the FMP final assessments to earn the FMP credential.
Michel teaches the FMP Designation course in a special 5 day format to save you time and effort.Working with training organizers, Michel currently delivers the FMP as a public course in various Middle Eastern countries, Kuala Lumpur and the Toronto area. In-House courses can also be provided anywhere in the world.
Michel has been recognized for his contribution to FM with a Distinguished Author award from the International Facility Management Association (IFMA) for his book, “Managing Facilities & Real Estate” which emphasizes strategy, management and leadership in the FM role.
In addition, he speaks internationally, contributes to FM publications, blogs on FM issues and is an accredited instructor for IFMA’s Facility Management Professional (FMP) designation program.
He has also won awards for the facilities he’s managed.
Michel is the Principal of FM Insight Consulting based in Canada.
FMP Course Content
The FMP course is actually four separate modules each covering topics that Facility Managers need to be successful. These are:
- Leadership & Strategy
- Finance & Business
- Operations & Maintenance
- Project Management
This course prepares you to write the four 1 huor web based exams.
Here are some of the things you or your staff will get by taking the course and getting your designation:
- Add an FM designation to your resume that is recognized worldwide
- Get an advantage over your colleagues and have the edge in new jobs and promotions.
- Understand the material that will be on the test and learn about techniques that will help you pass the tests.
- Get more than you would from reading the material – Engage in discussion with others and hear Michel’s examples and situations that put context and structure around what you learn.
- Gain enhanced knowledge about key areas in FM and how to apply it to your job.
Leadership and Strategy
To be effective, facility managers must develop strategies to successfully carry out major initiatives by influencing the decisions and attitudes of others. Effective strategies require that facility managers are able to integrate people, places, processes and technology. They must be able to align the facility portfolio with the entire organization’s missions and available resources, and to be innovative in order to move forward with their staff and processes to respond to the ever-changing requirements.
Chapter 1: Plan Strategically
- Topic 1: Introduction to Strategic Planning
- Topic 2: Align Facility’s Strategic Requirements to Entire Organization’s Requirements
- Topic 3: Develop and Implement a Strategic Planning Process
- Topic 4: Develop a Strategic Facility Plan or Facility Master Plan
- Topic 5: Implement Strategy Using Tactical Plans
Chapter 2: Lead and Manage the Facility Organization
- Topic 6: Develop Effective Teams
- Topic 5: Organize and Staff the Facility Function
- Topic 4: Advocate for Facility Management Needs and Priorities
- Topic 3: Lead, Inspire, Influence and Manage the Facility Organization
- Topic 2: Theories of Individual Behavior and Leadership
- Topic 1: Introduction to Leadership and Management
- Topic 7: Develop, Implement and Evaluate FM Policies, Procedures and Practices
- Topic 8: Clarify and Communicate Responsibilities and Accountabilities
- Topic 9: Resolve Conflicts
Chapter 3: Provide Leadership to the Entire Organization
- Topic 1: Promote, Encourage and Adhere to a Code of Conduct
- Topic 2: Develop and Manage/Oversee Relationships
Finance and Business
Facility managers manage/oversee high-value assets that represent significant financial investment in technology, buildings, structures, interiors, exteriors and grounds. Since facility managers are typically responsible for the oversight, operation and maintenance of the buildings and grounds, as well as oversight of various service contracts, understanding the basics of finance and business is critical.
Chapter 1: Finance and Business in the Facility Organization
- Topic 1: The Importance of Being Finance- and Business-Aware
- Topic 2: Financial Terminology
- Topic 3: Fundamental Accounting Concepts
Chapter 2: Financial Management of the Facility Organization
- Topic 1: Budgets and Budgeting Basics
- Topic 2: Financial Statements
- Topic 3: Business Cases, Supporting Documentation and Financial Reports
- Topic 4: Fundamental Cost Concepts
- Topic 5: Analyzing and Interpreting Financial Documents
- Topic 6: Cost-Containment Strategies
- Topic 7: Chargebacks
Chapter 3: Procurement in the Facility Organization
- Topic 1: Procurement Procedures
- Topic 2: Procurement and Facility Management Outsourcing
Chapter 4: Contracts in the Facility Organization
- Topic 1: Contract Development, Management and Oversight
- Topic 2: Contract Administration
- Topic 3: Analyzing and Interpreting Financial Contract Elements
- Topic 4: Resolving Vendor Conflicts
Operations and Maintenance
The primary role of facility managers is to manage/oversee an operating facility. To do this, facility managers must have a working knowledge of building systems, structure, interiors and exteriors and grounds so the facility and all of its required systems function efficiently, reliably, safely, securely and in a manner consistent with existing regulations and standards. Effective operation and maintenance of facilities is a complex responsibility in today’s environment.
Chapter 1: Introduction to Operations and Maintenance
- Topic 1: Operations and Maintenance Overview
- Topic 2: Begin with a Plan
Chapter 2: Assess Facility Needs
- Topic 1: Assess Condition of Building Structure
- Topic 2: Assess Exterior Structures and Elements
- Topic 3: Assess Condition of Building Systems
- Topic 4: Assess Interior Furnishings, Fixtures and Equipment
- Topic 5: Assess Grounds
Chapter 3: Manage/Oversee Operations and Maintenance of Building, Systems and Equipment
- Topic 1: Acquire Systems, Materials and Equipment
- Topic 2: Install Systems, Materials and Equipment
- Topic 3: Maintain Systems, Materials and Equipment
- Topic 4: Operate Building Systems and Equipment
- Topic 5: Replace Systems, Materials or Equipment.
Chapter 4: Manage/Oversee Occupant Services
- Topic 1: Recognize Required Occupant Services
- Topic 2: Develop Usage and Service Level Guidelines
- Topic 3: Prepare and Execute Modifications to Occupant Services
Chapter 5: Select the Best Resources
- Topic 1: Develop Maintenance and Occupant Service Specifications
- Topic 2: Select Competent Service Providers (Staff or Contract)
- Topic 3: Negotiate Service Level Agreements
- Topic 4: Monitor Work/Service Performance
- Topic 5: Resolve Contract Disputes
Chapter 6: Measure Operations and Maintenance Performance
- Topic 1: Determine Life-Cycle Cost
- Topic 2: Monitor Use and Performance of Facilities
- Topic 3: Monitor Occupant Satisfaction
Facility managers make use of all aspects of project management beginning with planning, scoping, scheduling and ending with evaluating. Project planning and management are core skills in facility management. The skills are particularly important because of the wide range of projects assigned to the facility organization. Projects vary in scope, complexity, duration and financial risk.
Chapter 1: Introduction to Project Management
- Topic 1: Facility Management Projects and Project Management
- Topic 2: The Project Manager
- Topic 3: Project Management Processes and Models
Chapter 2: Define Projects
- Topic 1: Define Phase and Project Inputs
- Topic 2: Define Project Purpose.
- Topic 3: Create Project Charter
- Topic 4: Perform Programming
- Topic 5: Create Project Objectives Statement
Chapter 3: Plan Projects
- Topic 1: Design Deliverables or Space
- Topic 2: Create Project Management Plan .
- Topic 3: Plan Team and Resources
Chapter 4: Manage and Oversee Projects
- Topic 1: Acquire Team and Resources
- Topic 2: Execute and Control Project
Chapter 5: Close Projects
- Topic 1: Accept Deliverables or Occupy Space .
- Topic 2: Close Contracts and Project and Evaluate Outcomes