Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement.
The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Many policies and procedures have not been looked at from an objective perspective to ensure they are useable, understandable and reflect the actual processes your staff use or should be using. A review often identifies issues and problems both with specific processes and how different processes interact.
Also, they are often written in dense, difficult to understand language and structures that don’t convey the key message to your staff or provide them suitable guidance without restricting them from using the skills, intelligence and judgement you hired them for.
Our experience with operations procedures and policies make it easier for you to develop and implement them for better results. In addition, our strength with communications will add significant value to your team