The Integration Trap

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The Integration Trap
Canadian Facility Management & Design Magazine

Systems are a key element of efficient and effective operations, providing you with support for your processes and information you can use to manage your responsibilities.

Update your Contract Management

Have you updated your contract management yet? Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success. I see a lot of old contracts still being used that are difficult to follow, are unclear on deliverables beyond technical specifications, don’t provide the purchaser…

Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.…