The Integration Trap

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The Integration Trap
Canadian Facility Management & Design Magazine

Systems are a key element of efficient and effective operations, providing you with support for your processes and information you can use to manage your responsibilities.

Can you make a Decision?

If you are like most Property and Facility Managers, you are inundated with data and information on a daily basis yet not much of it helps you make decisions. The most fundamental problem we all face is having too much data and information because we know that’s a good thing, yet very little of it…

Leading Practices

Some recent discussions with senior facility managers at an IFMA networking event really hit home. In my latest article, which appears in the September issue of Canadian Facility Management and Design, I talk about implementing leading practices used by the largest and most successful professional FM companies. I never realized how much this would resonate…

Update your Contract Management

Have you updated your contract management yet? Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success. I see a lot of old contracts still being used that are difficult to follow, are unclear on deliverables beyond technical specifications, don’t provide the purchaser…

Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.…

An Ideal Facility Manager

“An ideal facility manager must have Aristotle’s logic and Solomon’s wisdom, a priest’s discretion and a gambler’s poker face, a lawyer’s shrewdness and a marketing director’s charm, a gladiator’s guts, a marathon runner’s perseverance and a sprinter’s speed, a leatherneck’s toughness and a dancer’s agility, lots of good luck and 30 hours per day.” Source:…