Spreadsheet Savvy – Strategic Management Hinges on Data Interpretation Canadian Property Management Magazine Getting results in Facilities Management relies on using data and information to make decisions, improve services and reduce costs.
Critical Facilities – Risk Management: The Human Factor Building Operating Management Magazine In critical facilities, failure isn’t an option. Preventing failure means focussing on the most likely issues, the human issues.
Delivering The Message Canadian Property Management Magazine Communication skills improve Facility and Property Managers’ success and improves their image and their company’s image.
Outsourcing Best Practices Canadian Facility Management & Design You don’t have to be a large FM outsourcing company to apply some key techniques to improve your operations and save money.
The Integration Trap Canadian Facility Management & Design Magazine Systems are a key element of efficient and effective operations, providing you with support for your processes and information you can use to manage your responsibilities.
Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…
Re-Engineering Enterprise Magazine Michel contributed a key article to this issue on using Outsourcing to implement re-engineering – getting results quicker and easier than a tricky re-engineering project.
Serving Up Quality Building Operating Management In an IFMA research report, 78% surveyed said that getting the right service was the No.1 issue for outsourcing.
There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and…