The Integration Trap

The Integration Trap Canadian Facility Management & Design Magazine Systems are a key element of efficient and effective operations, providing you with support for your processes and information you can use to manage your responsibilities.

Testing Performance Measurements

Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…

Re-engineering

Re-Engineering Enterprise Magazine Michel contributed a key article to this issue on using Outsourcing to implement re-engineering – getting results quicker and easier than a tricky re-engineering project.

Measuring In-House Performance

There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and…