Top 10 Issues

These Top 10 issues come from an association that focuses on educational facilities, but as you can see, they can apply to anyone managing properties. They confirm that managing physical space is essentially the same regardless of whether you are managing corporate facilities or commercial properties. The list was put forward by APPA, the North…

Testing Performance Measurements

Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…

KPI Dashboards

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Measuring Performance is only part of the job. Tracking, reporting and managing the results is an important part of any KPI framework. The best way to do this is with easy to read dashboard reporting.

KPI’s and Dashboards aren’t just for outsourced or out-tasked services. They apply to in-house activities as well.

Measuring In-House Performance

There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and…