Best Practices from Outsourcing

The top three FM outsourcing companies in Canada manage almost 250M sq. ft of properties in both the public and private sector. While their success is based on some very specific advantages that are hard to reproduce in smaller organizations, if you aren’t thinking of outsourcing, there are a number of practices you can introduce…

One Step Re-Engineering

Staying competitive in your marketplace means you must constantly look inward and examine the opportunities to improve processes, systems and ultimately, results. Outsourcing a business process is a quicker, more effective way of achieving the same, or even better, results as reengineering. The Outsourcing Institute considers outsourcing to be a central management tool for the…

Testing Performance Measurements

Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…

KPI Dashboards

Measuring Performance is only part of the job. Tracking, reporting and managing the results is an important part of any KPI framework. The best way to do this is with easy to read dashboard reporting. KPI’s and Dashboards aren’t just for outsourced or out-tasked services. They apply to in-house activities as well.

KPI Dashboards

Dashboards seem to be a hot topic with performance measurements. When talking to people about it, most folks clearly link a KPI dashboard with a car dashboard, with dials that provide an indication of performance, much like a speedometer does. While this may be useful to provide a snapshot, it doesn’t really give you enough…

Get Flexibility with Outsourcing

While cost savings remain one of the initial reasons companies hire an outsourcing company to provide managed services for non-core elements of their business, flexibility quickly becomes one of the most evident benefits. The flexibility comes from the secondary reasons companies use managed services: to focus on their core business, access to resources, world-class business…

Measuring In-House Performance

There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and…