The Integration Trap

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The Integration Trap
Canadian Facility Management & Design Magazine

Systems are a key element of efficient and effective operations, providing you with support for your processes and information you can use to manage your responsibilities.

Top 10 Issues

These Top 10 issues come from an association that focuses on educational facilities, but as you can see, they can apply to anyone managing properties. They confirm that managing physical space is essentially the same regardless of whether you are managing corporate facilities or commercial properties. The list was put forward by APPA, the North…

A Great PM Expo Seminar!

My seminar at PM Expo attracted a diverse crowd, with lots of interest. The audience of government and private sector representatives included both corporate facilities and commercial property management professionals. Some of them are outsourced, but mostly they out-task services. While the session was billed as an Outsourcing seminar, the techiques can be applied to…

Update your Contract Management

Have you updated your contract management yet? Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success. I see a lot of old contracts still being used that are difficult to follow, are unclear on deliverables beyond technical specifications, don’t provide the purchaser…

Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.…

Testing Performance Measurements

Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance. One way is to test the measrues. First, use some trial data to see what the results will…