Best Practices from Outsourcing

The top three FM outsourcing companies in Canada manage almost 250M sq. ft of properties in both the public and private sector. While their success is based on some very specific advantages that are hard to reproduce in smaller organizations, if you aren’t thinking of outsourcing, there are a number of practices you can introduce…

One Step Re-Engineering

Staying competitive in your marketplace means you must constantly look inward and examine the opportunities to improve processes, systems and ultimately, results. Outsourcing a business process is a quicker, more effective way of achieving the same, or even better, results as reengineering. The Outsourcing Institute considers outsourcing to be a central management tool for the…

Update your Contract Management

Have you updated your contract management yet? Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success. I see a lot of old contracts still being used that are difficult to follow, are unclear on deliverables beyond technical specifications, don’t provide the purchaser…

KPI Dashboards

Measuring Performance is only part of the job. Tracking, reporting and managing the results is an important part of any KPI framework. The best way to do this is with easy to read dashboard reporting. KPI’s and Dashboards aren’t just for outsourced or out-tasked services. They apply to in-house activities as well.

Get Flexibility with Outsourcing

While cost savings remain one of the initial reasons companies hire an outsourcing company to provide managed services for non-core elements of their business, flexibility quickly becomes one of the most evident benefits. The flexibility comes from the secondary reasons companies use managed services: to focus on their core business, access to resources, world-class business…