Re-engineering

Re-Engineering Enterprise Magazine Michel contributed a key article to this issue on using Outsourcing to implement re-engineering – getting results quicker and easier than a tricky re-engineering project.

Evaluating RFP Results

Evaluating RFP’s Canadian Facility Management & DesignMichel identifies the key steps you should follow to effectively evaluate your RFP results, including evaluating the submission, using pricing submissions for analysis, assessing references effectively and preparing for presentations.

Measuring In-House Performance

There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and…