Can you make a Decision?

If you are like most Property and Facility Managers, you are inundated with data and information on a daily basis yet not much of it helps you make decisions. The most fundamental problem we all face is having too much data and information because we know that’s a good thing, yet very little of it…

Measuring In-House Performance

There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and…