Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Workplace strategy not only delivers efficient use of space and cost reductions, it also drives employee satisfaction and efficiency. Whether you’re about to make a major move or not, reviewing your current space allocations and usage, including the latest practices to accommodate a mobile, frequently out of the office workforce is a good idea.
Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Customer service is just as important in an internal service delivery model as it is with externally facing services. It’s often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Managing performance is the most important thing you can do to improve your service and processes. If you don’t measure results, you don’t have solid management information that enables you to make decisions and improvements that lead to your success. The problem is identifying the right measures that won’t drive the wrong behaviours and then…
We can help you analyze the results of your survey and develop communciation plans and strategic action plans that will act on the results and demonstrate that you are proactive. Our experince and involvement with surveys and developing action plans together with our extensive Facility and Property Management experience will ensure you get the best…